Nigerian Communications Commission (NCC) has directed all Telecoms Operators to give 14-days grace for subscribers to exhaust their remaining data after the 30 days expiration period.
Ms. Hellen Obi, who represented the Executive Vice Chairman NCC, Professor Umar Danbata, stated this on Friday, in Minna, the Niger State capital, at the Consumers Conversation Forum organised by the NCC to sensitise consumers on the need to follow the right channel in resolving issues with their service providers.
The NCC also advised the consumers that if their complaints are not solved by their network provider they can call NCC and lay their complaints, assuring them that the commission will take up the matter and resolve it, including asking the service provider to compensate the subscriber.
“NCC has mandated all network providers to give their subscribers 14 days of grace after the 30 days expiration of their data if they still have data left and cannot recharge to get their data rolled over,” she stated.
The NCC also introduced their toll free Line 622, which enables consumers report complaints pertaining to unresolved issues with their service providers, and improving quality of service.